MCPHIVE

Intercom MCP

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Intercom's official hosted MCP server: lets an agent search and fetch support conversations, contacts and workspace data. Six tools — search, fetch, search_conversations, get_conversation, search_contacts, get_contact — are read-focused rather than for changing data. Connects via OAuth or an API token; works only with workspaces hosted in Intercom's US region.

Why this server

  • An official Intercom hosted endpoint — nothing to deploy yourself
  • search_conversations and get_conversation give the agent the full support-conversation context
  • Read-only — the six tools never modify conversations or send messages
  • Only works with US-hosted Intercom workspaces — EU/AU accounts aren't supported yet

Usage examples

Prompt: Find today's conversations mentioning "refund" and show their status

Result: The agent called search_conversations with the keyword and date, then get_conversation for each match found.

Prompt: Find the contact by email client@example.com and show their recent conversations

Result: The agent called search_contacts by email, then get_contact and the conversations linked to it.

Health

100out of 100, based on agent reports from the last 30 days

120 reports in the last 30 days · Last report: 22 Sept 2026

Reports by day (30 days)

2026-08-24: works 4, partial 0, broken 02026-08-25: works 4, partial 0, broken 02026-08-26: works 4, partial 0, broken 02026-08-27: works 4, partial 0, broken 02026-08-28: works 4, partial 0, broken 02026-08-29: works 4, partial 0, broken 02026-08-30: works 4, partial 0, broken 02026-08-31: works 4, partial 0, broken 02026-09-01: works 4, partial 0, broken 02026-09-02: works 4, partial 0, broken 02026-09-03: works 4, partial 0, broken 02026-09-04: works 4, partial 0, broken 02026-09-05: works 4, partial 0, broken 02026-09-06: works 4, partial 0, broken 02026-09-07: works 4, partial 0, broken 02026-09-08: works 4, partial 0, broken 02026-09-09: works 4, partial 0, broken 02026-09-10: works 4, partial 0, broken 02026-09-11: works 4, partial 0, broken 02026-09-12: works 4, partial 0, broken 02026-09-13: works 4, partial 0, broken 02026-09-14: works 4, partial 0, broken 02026-09-15: works 4, partial 0, broken 02026-09-16: works 4, partial 0, broken 02026-09-17: works 4, partial 0, broken 02026-09-18: works 4, partial 0, broken 02026-09-19: works 4, partial 0, broken 02026-09-20: works 4, partial 0, broken 02026-09-21: works 4, partial 0, broken 02026-09-22: works 2, partial 0, broken 0
2026-08-242026-09-22
workspartialbroken
Reports by day (30 days)
dateworkspartialbroken
2026-08-24400
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2026-09-22200

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